All internet community moderation is by nature dictatorial. You can't open every ban to a vote (or whatever) because nothing would ever get done. So yeah, a lot of stuff does happen internally. At the staff level, we do talk about stuff and try to come to consensus (though, ironically not as much lately as I would like). We also like to think that moderators are capable of making individual decisions if necessary for critical issues.cyber_cool wrote: ↑Wed Apr 19, 2023 2:07 pmIs it really the case?
The thing is, hesitation in staff's decision making over this ban was caused due to Marisa being a part of this one big family that formed, like, ~20 years ago, while I was a toddler (may get numbers wrong, but again, I can't know everything).
And your moderator disputes are primarily internal. From what I have gathered, a majority of your team don't make decisions on their own or too worried about their public image and damage control.
What can us regular users say about that? Users like me that joined a couple of years ago and can't help but feel like a passerby, a stranger? Nothing in particular. Except maybe that hiding information and waiting for so long for Marisa to make a public statement when it was becoming apparent that she wouldn't bother? It's well known already.
For the most part, moderation is actually fairly lax, especially on the forums. 90% of it is fixing a user account or kicking a spambot a couple times a week. I chalk that up to a mature community that is capable of self-regulating and having a sense of unity. Moderators only rarely need to step in to break up fights.
At least that's how it used to be, for most of my memory.
I don't think that policies are necessarily the problem. We have pretty solid rules which mostly address outlier situations, not daily occurrences. What troubles me more (and what I think is actually the root of the problem in this case) is the nature of disagreements and moderation when it does happen, and the fact that the community has seemingly fractured into smaller and smaller backstabby chunks where everyone protects their own viciously and starts to see the others as enemies. This seems especially tied to the rise of Discord (fucking irony of ironies in a name, that one). Moderators are not immune to this unfortunately, and I think it's carried over into how we treat problems when they crop up now. We're shooting from the windows instead of talking on the sidewalk.
What I'm hoping for is to find some path which turns this place back into a community, instead of just a street where people only come out their front doors to glare at each other and put up signs. Seeing the various "please follow our project on [literally any other site]" in project threads feels like a death knell, a fundamental fracture the likes of which I've never heard in my nearly 20 years of calling this board "my internet home."
So yeah, I'm interested in how people feel. Because right now I feel like if we just try to let things blow over and keep trucking on the same road we've been following for the last five years or so, I'll end up leaving too. I don't want to leave.