When we do an account recovery, you usually get an email asking you to click a link to reactivate your account.
If you aren't getting that email, it's usually because you did not include enough details to reactivate your account. We ask for, at minimum, your account name (required), and ONE of the following: Your email as you originally registered on the account, or your isp/geographical location around the last time you logged it in (verifiable by looking up your IP address).
If you provide us with a NEW email address, in ADDITION to the original you used for verification, we will update it as a courtesy before sending you your activation email.
The goal here is to verify your identity with information that only YOU would know - that is already freely available to us, anyway - and NOT by using your password (which is what people have been using to break into your now deactivated account, anyway).
No response to account recovery? This might be why...
Forum rules
Remember, if you don't provide us with info, we can't reactivate your account.
When asking to recover your account, please, for verification purposes, let us know either what email you had on the account at the time, or what ISP+Location you would have logged in from. This is so we can cross-reference with our records to make sure that you are really you. Obviously, we need the account name, too, or we won't know who to reactivate!
Additionally, sometimes you may lose access to your old email. If you provide us with your CURRENT email address, we will update it.
Do not tell us what topics you've created - this is publicly available information and cannot be used to verify you as the original account owner.
Do not post your password! - This is not necessary for recovering your account, not to mention HUGELY insecure! We don't want it, and will never ask for it.
Moderators - please move topics out of this forum when you have resolved their issues, to protect others' privacy.
Reminder - Don't forget to post your account name! Many reactivations fail because people forget to post that.
The name field is for the name of the post only, not your account name. The forum software will not allow you to use your account name here, so just enter any name, put your actual account name inside the message itself please, thank you!
Remember, if you don't provide us with info, we can't reactivate your account.
When asking to recover your account, please, for verification purposes, let us know either what email you had on the account at the time, or what ISP+Location you would have logged in from. This is so we can cross-reference with our records to make sure that you are really you. Obviously, we need the account name, too, or we won't know who to reactivate!
Additionally, sometimes you may lose access to your old email. If you provide us with your CURRENT email address, we will update it.
Do not tell us what topics you've created - this is publicly available information and cannot be used to verify you as the original account owner.
Do not post your password! - This is not necessary for recovering your account, not to mention HUGELY insecure! We don't want it, and will never ask for it.
Moderators - please move topics out of this forum when you have resolved their issues, to protect others' privacy.
Reminder - Don't forget to post your account name! Many reactivations fail because people forget to post that.
The name field is for the name of the post only, not your account name. The forum software will not allow you to use your account name here, so just enter any name, put your actual account name inside the message itself please, thank you!