New Bug Tracking System Installed (Defunct)

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Re: New Bug Tracking System Installed

Postby Graf Zahl » Mon Jan 30, 2017 2:49 am

It makes very little sense to add PRs to the tracker. I get a notification from Github anyway and that should be enough.
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Re: New Bug Tracking System Installed

Postby 3371-Alpha » Tue Feb 07, 2017 10:41 pm

This is kind of a late response, but for some reason the confirmation email isn't working correctly. It also has a bunch of broken bb code in it for some reason.
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Re: New Bug Tracking System Installed

Postby Graf Zahl » Thu Feb 09, 2017 3:19 am

When have you tried the last time? That should have been fixed last week.
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Re: New Bug Tracking System Installed

Postby Major Cooke » Thu Feb 09, 2017 1:28 pm

Works fine for me.
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Re: New Bug Tracking System Installed

Postby 3371-Alpha » Thu Feb 09, 2017 3:12 pm

Honestly, I don't remember. Might have been last week.
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Re: New Bug Tracking System Installed

Postby Accensus » Wed Feb 22, 2017 8:11 am

For better quality when posting bugs, could any of you explain what the following words mean in terms of bug severity?
- Block
- Tweak
- Text
- Major - what is considered major? Same for the next three.
- Minor
- Trivial
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Re: New Bug Tracking System Installed

Postby ZZYZX » Wed Feb 22, 2017 8:53 am

Block: something doesn't work at all and it affects a lot of people.
Major: something breaks in a specific situation. (this should be the default)
Minor: something breaks in a specific situation and there is a workaround.
Trivial: something breaks in a specific situation and is purely cosmetic.

Also, no idea what's Text.
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Re: New Bug Tracking System Installed

Postby Accensus » Wed Feb 22, 2017 9:08 am

Very helpful, ZZYZX! Thanks!
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Re: New Bug Tracking System Installed

Postby Major Cooke » Sun Feb 26, 2017 5:38 pm

I saw a moment flash by when these forums were de-archived and re-archived again.

...and not to mention that there's now have an "on hold" section, does that mean the forums are coming back and mantis is going away?
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Re: New Bug Tracking System Installed

Postby Rachael » Sun Feb 26, 2017 5:42 pm

Well, the cat's out of the bag now isn't it? :(

Yes. User engagement with Mantis is proving to be a problem - too many issues go unsolved because Mantis pretty much becomes a "dump-it-and-leave-it" and people do not check on their issues when further feedback is needed.
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Re: New Bug Tracking System Installed

Postby Graf Zahl » Sun Feb 26, 2017 5:50 pm

It was a good idea but it didn't work. Of course we can take some lessons and better organize the development forums. From what I see in the old bugs forum I think, for example, we should have two subforums for OpenGL and software rendering bugs so that stuff doesn't constantly get in the way of each other.

The good thing is, that I was able to move a lot of old stuff away over the weekend so that we can start clean with a small number of unresolved older issues.
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Re: New Bug Tracking System Installed

Postby Rachael » Sun Feb 26, 2017 5:56 pm

I think from the user-side the forums were better anyway. From the dev side, though, Mantis definitely had a clear and HUGE advantage.

At least with a lot more people running around with purple names now, though, more of the devs who need to can now shuffle issues around when necessary, and can also take and close issues on their own instead of waiting for only one person who can close it.
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Re: New Bug Tracking System Installed

Postby Major Cooke » Sun Feb 26, 2017 8:38 pm

Rachael wrote:Well, the cat's out of the bag now isn't it? :(


Only because the "On Hold" sections were the biggest dead giveaways. I thought the board simply bugged out for a moment.
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Re: New Bug Tracking System Installed

Postby GFD » Sun Feb 26, 2017 9:53 pm

The Mantis bug tracker made it more difficult to keep up with discussions about development contained within reports, from a user perspective, as there was no "unread" indicator for issues like what topics on the forum naturally have. The Mantis tracker was also kind of an information overload. It has lots of stuff that's very useful for developers to see, but that also makes it much more difficult for users to find their way around. Even stuff like the e-mail settings are way more complex than regular users need it to be.
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