We currently CANNOT accept bugs via Discord

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Re: The issue with reporting bugs via Discord

Postby Rachael » Sun Jan 02, 2022 1:06 pm

Major Cooke wrote:Now that Graf has put his foot down, I think it's time to make it a definite "Don't report bugs via Discord". Just my two cents.

No, this does not address the proposed solution that was originally put in the thread. Even though that solution looks less likely (and was already unlikely to begin with), Graf's statement does not explicitly cancel it out.

Actually, with the advent of Github and its API which happens to be a lot more flexible than phpBB's, such a Discord bot would be a lot more doable/viable. And such a bot would still help address the problem of issues getting lost - since tickets could be linked to Discord accounts via databases, where all responses to that ticket could be sent directly to the user.
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Re: We currently CANNOT accept bugs via Discord

Postby Major Cooke » Sun Jan 02, 2022 1:12 pm

Interesting...

While I've posted an announcement reminding people that bug reports will go unaddressed in the server, it's tempting to ask for a rule (or well, more of a guideline) that says:

"Do not post bugs solely in the Discord server. We're not a 24/7 support team, and the issues reported may be lost. Please make sure you at least post it on the forums and/or the github issue tracker so these can be addressed in a timely manner."

Or something like that.
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Re: We currently CANNOT accept bugs via Discord

Postby Rachael » Sun Jan 02, 2022 1:13 pm

That is a very good proposal and one that is definitely worth discussion and consideration.
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